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    By: Destiny Tirado < Show E-mail >

    Date: Wed, 14 Mar 2018

    Location: Saudi Arabia (Middle East)

    Destiny Tirado

    New Port Richey, FL 34653

    E-mail and Skype:


    Citizenship: USA

    DOB: 07/1987

    Gender: Female

    Marital Status: Single


    Education and Certification


    • LearnTEFL-TEFL/TESOL Master Course                   Tampa, FL

    -150 hours of course work                                                                              November 2015


    • University of South Florida-B. Arts: Psychology                   Tampa, FL

    -Study Abroad Florence 2012                                                                              August 2013


    • Pasco Hernando State College                                                            New Port Richey, FL

    - Phi Theta Kappa National Honor Society                                                              May 2011

    - Psi Beta National Honor Society


    Work Experience 


    Senior Teacher                                                                              November 2015-Present

    York English                                                                                                  Fuzhou, China

    As a Senior ESL Teacher, I have developed my teaching philosophy while working with Kindergarten and Junior level students. I received an Excellent Teacher Award for my continual efforts in providing leadership support and training to new teachers. My responsibilities have included creating lesson plans, administering academic and language assessments, leading promotional community events, and maintaining records of student progression. I have successfully employed a variety of instructional strategies to establish standards of student behavior to ensure a productive classroom environment. As part of my Senior Role, I have regularly observed and provided feedback for fellow faculty members, cooperated with Chinese staff, and maintained an excellent student continuation rate.  I have delivered various training workshops, coordinated extra activities, and have been responsible for maintaining the daily function of the office in the absence of my direct manager.








    Private Academic Tutor                                                       August 2015-November 2015

    Fagouseh Family                                                                                  New Port Richey, FL

    I served as a Private Academic Tutor for a Middle School student of an Arabic family. I conducted individualized tutorial sessions to determine academic deficiencies in specific areas that required additional assistance. I designed and implemented exercises and activities to facilitate academic improvement. Furthermore, I helped the student achieve a proficient level of sociolinguistic competency.


    Account Manager                                                                                 October 2014-August 2015

    Capital One                                                                                                                     Tampa, FL

    In my job as an Account Manager, I worked fielded inbound calls handling concerns for premium Heavy Spend clients, and providing an unmatched customer experience through one-call resolution. I met and exceeded satisfactory call metrics for each quarter. I monitored customer feedback and made process changes to exceed customer satisfaction goals. I also managed the follow up process to promote continued customer loyalty.


    Triage Counselor                                                                        March 2013-August 2014

    Gracepoint Wellness                                                                                           Tampa, FL

    As a Triage Counselor I completed Triage assessments using DAT
    (Data, Assessment, and Treatment) notes, initiated appropriate referrals, and offered Crisis diversion and reporting. I had to read, analyze, and interpret clinical records and governmental regulations. I obtained an extensive working knowledge of chronic mental illness, attended various crisis training program, and initiated immediate help for those in domestic abuse and suicidal scenarios.


    Front Desk Receptionist                                                                August 2008-May 2014

    Dr. Alan D Hecht DDS                                                                          Port Richey, Florida

    In my job as Front Desk Receptionist I handled all payments, patient balances, insurance eligibility, and claims. I work closely with Dr. Hecht and other staff members to create daily schedules based on their availability. In addition, I greeted patients, answered multiple phones lines, corresponded with other offices via fax and email, filed patient charts, and performed routine cleaning and maintained of the office area. I was also responsible for the marketing and advertising of cosmetic procedures to new and existing patient. During this time, I also arranged and hosted several luncheons for our office featuring companies who hosted interactive sales presentations.


    Licensing Specialist                                                                     October 2011-May 2012

    Healthplan Services                                                                                            Tampa, FL

    As a Licensing Specialist I worked as a third party support and liaison for Cigna and American General addressing all broker licensing and underwriting needs. This included processing Broker of Record and commission changes, preparing documents using multiple online systems, and ensure timely submissions of the necessary forms to state agencies in order to guarantee agents license renewal. I diligently maintained positive relationships with internal and external contacts, support sales managers and new business managers across the country.


    Extracurricular Activities and Awards


    Excellent Teacher Award                                                                                January 2017 

    Outreach Chair, Sexual Violence Task Force of Tampa Bay                   August 2013-March 2014

    First Aid and CPR Training                                                                                    April 2014

    Advocacy Core Training for Rape Crisis Training                                                   January 2014



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